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Shipping

Shipping

 

Shipping

Saffrondust is based in Sydney Australia, and we ship to Australian addresses and a range of international destinations.


Australia

Shipping to Australian addresses is included in the purchase price of all items.  Items will be shipped as standard parcels or letters with Australia Post or other nominated carrier.  Express Post is available for a nominal fee.  Contact us if your parcel is urgent.

 

International Shipping

International Shipping is charged on a per order basis as a handling fee of $15.00 Australian Dollars applied in checkout (about USD12). 

Shipping to USA is by Pack and Track, which offers international airfreight plus online track and trace from Sydney, Australia to any destination in the USA.

USA orders take from 3 -10 business days to deliver, so allow up to 2 weeks although we often see them deliver in around a week.  

Please note Paella Pans, Paella Burners, Paella Rice, and Paella Kits do not ship international !  The system won't stop you from ordering them but we will contact you to arrange refund if you do.

 

International Shipping Countries charged at AUD 15.00 per order  (approx USD12.00)

China, Fiji, Indonesia, India, Hong Kong, Republic of Korea (South Korea), Malaysia, New Zealand, Papua New Guinea, Phillipines, Singapore, South Africa, Sri Lanka, Taiwan, Thailand, Canada, United States of America

Where possible we use pack and track which includes international tracking.  Small orders may be sent without tracking.  Please allow up to 2-3 weeks for international delivery.

 

Despatch

Orders will generally be despatched within 24 hours of order placement, but may take up to 5 working days.  Customers will receive email notification of order progression. 

If for any reason we are unable to process an order within 5 working days we will contact the customer for instructions and we will either :

- Cancel the order and refund any monies paid, or

- Proceed with the order on an extended time frame, or

- Substitute the product with acceptable alternative

 

Customers can cancel any order at any time before the order is shipped. Please contact us immediately if you wish to cancel or vary an order that has been placed through the Saffrondust website.

 

Please allow up to 5 days for delivery to Australia and NZ after shipping.  For international orders allow up to 15 working days. 

If the product is not received within Australia or NZ after 5 days please contact us and we will either :

 - Follow up on the status of the order with our carrier, and agree on alternate delivery date, or

- Cancel the order and refund any monies paid, or

 - Resupply the order

 

Note that some countries have restrictions on products originating in Iran :

 

US Customers :

US Customs prohibits importation of goods originating in Iran except where goods are gifts valued at under $100.  By ordering Persian Saffron from this website, US customers agree that the order is a gift and is valued below $100.

                                                                           

Returns Policy

You may return new, unopened items within 7 days of delivery for a full refund.  

We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  If there is an unlikely issue with quality, please contact us  with photos and a detailed description of the non conformance.  We might ask for you to either return the product or destroy it depending on the individual circumstances.

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 business day), and the time it takes your bank to process our refund request (normally overnight).

If you need to return an item, either :

- contact us to organise return, or

- login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Our address for returns is :

SAFFRONDUST 
PO BOX 493
ST LEONARDS  NSW  1590
AUSTRALIA
 

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